We are a business communications provider, but we like to think of ourselves as a little different; we put our clients first, we take pride in delivering the best possible service and we love saving our clients money. The best way to understand more about Tancroft is to understand how we think.
We always start by asking our clients what it is they want to achieve. By understanding their business, their aspirations and what they want to change, we are able to tailor a solution that delivers value. Every business is different and as such, we believe in putting your business first and delivering a service focused on you.
Make It Personal
We don’t believe in ‘standard’ or ‘generic’ for our clients; we like to make it personal. This starts with our first engagement where we look to understand your business through to how we support you, with people that know you, your service and your specific nuances. If we make it personal, we are better positioned to take care of the detail.
Make It Exceptional
Everyone talks about going that extra mile; at Tancroft, we often walk that extra mile to deliver that mobile device our client rgently needs. This is part of our DNA. We love it when our clients complement us on our service and our reputation and business has been built on making our service exceptional.
Deliver Best Value
As counter-intuitive as it may sound, we love being able to save our clients money. We meticulously count the pennies looking for ways where we can reduce service charges for our clients by always ensuring they are on the best value services and tariffs while maintaining the level of service they require.
Working with the best, to deliver the best possible service
The service we provide our clients is underpinned by the strong partnerships that we have in place with the leading service providers across business mobile, cloud telephony and connectivity. For each of these partners we have taken time to validate their capability and to ensure our people have the ability to deliver exceptional support on these solutions.
Our sister company Conosco are experts in IT Consultancy and Support and the beauty of operating as a group is that we can offer Tancroft’s client a much wider range of services tailored for your business. If you are looking to review your Tech Infrastructure, need to raise Risk Awareness in your organisation, want to outsource your IT Support, please do not hesitate to contact Conosco here.
We work in partnership with Vodafone Business to provide bespoke communication services across – mobile, fixed, unified communications, Internet of Things (IoT) and cloud and security – connecting the people, places and things that matter to businesses – wherever they are.
Our partnership with NFON provides us with a feature-rich portfolio of cloud telephony solutions including Unified Communications, Contact Centre and Cloud Telephony designed specifically for the hospitality sector.
With amatis Networks we have access to a partner that shares our ethos on exceptional customer service with the ability to deliver a broad range of voice and data connectivity solutions across their UK-wide network.
RingCentral is a leading provider of Unified Communications Solutions. Through our partnership with RingCentral, Tancroft are able to offer a comprehensive range of solutions including VoIP-based telephony, team messaging and collaboration, audio and video conferencing and omnichannel contact centre solutions.
Trusting Tancroft for their Business Communications
Our clients range from small start-ups through to major enterprises and leading household brands. All of these organisations have placed their trust in Tancroft to provide them with business communications solutions aligned to their needs and delivering value to their business.
“MFB have used Tancroft Communications for our mobile telephone requirements for the past 2 years, within the first year with Tancroft we made substantial savings and continue to do so going forward, when compared to our previous provider. We at MFB Solicitors, find their Account Management/Customer Services Teams, 1st class, they are always friendly and attentive, giving us fast and efficient service, a real pleasure to work with."
Paul Whiting, MFB Solicitors
“Tancroft have been our chosen telephony provider for over 5 years. Their mobile and fixed line product sets are expertly supported with great attention to detail by a knowledgeable and dedicated team. We’ve developed a strong working relationship and trust them to deliver as they really understand our business."
Mick Bright, Faber & Faber
“I have been working with Tancroft for a number of years, and my team and I have always found their friendly, flexible, and pragmatic approach refreshing in a crowded and often pushy market. Tancroft have always demonstrated a real commitment to working with Four, and their ability and willingness to react and adapt to Four’s evolving and growing needs continues to impress. Tancroft are a key partner to Four, and I would not hesitate to recommend them."
Jake Fraser, Four Communications Group